• Understanding effective presentation styles to motivate and educate the organization's customer base in order to enhance potential product and service sales.
• Understanding effective presentation skills that motivate or train the organization's workforce in order to provide quality products and services (such as innovative solutions to problems, improvement of critical processes, or to achieve on-time-delivery and reduced internal costs.)

 

Courses have a required online and classroom component.  Pre-work is required (will be notified by instructor).

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Joyce Lewis - Master instructor developement trainer

Joyce Lewis has more than 25 years of experience in various aspects of the high technology industry, and more than 15 years of experience in the art and science of education. Her leadership experience spans the global business value chain from strategy development, new product introduction, marketing, operations, and all aspects of Supply Chain Management.  With extensive supply chain management experience in optoelectronics, semiconductor, healthcare, process manufacturing, and various other industries, Joyce combines her extensive knowledge of learning processes/pedagogy with real-world operations management experience to maximize the learning process for supply chain professionals.

Joyce currently serves as President of APICS Los Angeles Chapter. She holds APICS CPIM, APICS CSCP and ISM Certified Purchasing Manager (C.P.M.) certifications and is a certified instructor for The Fresh Connection. She is designated as an APICS Master CPIM Instructor, APICS Master CSCP Instructor, APICS Master Instructor Training Instructor, Associate Global Sourcing Instructor, Associate Lean Enterprise Instructor, and Associate Principles Instructor.   She has taught supply chain certification courses in 10 countries on 4 different continents, and is frequently invited to speak at professional association meetings.

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Roberta McPhail -  Associate Development Instructor. 

Roberta McPhail is currently an independent consultant and trainer specializing in Supply Chain and Project Management. 

In her 25 plus year career, she has extensive cross functional experience in all levels of Supply chain with a focus on continuous improvement.  Roberta brings to the table expert knowledge in the areas of:  Project Scheduling, Master scheduling, repetitive/lean scheduling, forecasting, demand mgt, international procurement, distribution planning and MRPERP systems. Roberta has held senior level positions responsible for the planning, execution and distribution processes for multi-site multinational manufacturing companies.  This would include senior planning responsibilities for both China and Indian Operations. Her current side project is exploring the use of free open-ERP solutions for businesses.

Roberta is certified CPIM, CIRM, CSCP, CDDP, CDDL, CLTD and PMP.   She currently is teaching APICS certification classes as a Master Instructor for the APICS Vancouver chapter via British Columbia Institute of Technology as well as corporate engagements thru out the globe.   She is the 1^st instructor in North America to become both CDDP and CDDL instructor endorsed from the Demand Driven Institute and is also a Fresh Connections Simulation trainer.  

Roberta’s presentation style has been described as Dynamic, Fun and Educational.  You will find her sense of humor refreshing and excels at making technical material easy and enjoyable to learn.

You can contact her via [email protected] and her linkedin info https://ca.linkedin.com/in/robertamcph