October 2014 - Professional Development Meeting 

Business Assertiveness

The supply chain world is like a coin that has two sides.  One side is the customer perspective which is fairly clear and detailed about what is needed, the relevant parameters and the timeline. The other side of the coin is the supplier and this side can be different because they want to do what fits their criteria and time lines. 

The need to educate, clarify or negotiate so the two sides of the coin are understood can be a difficult task.  It is not easy to manage people and advise them of parameters, restrictions and relevance.  A skill that can be helpful in these difficult situations is business assertiveness.  

In this session, participants will leave with:

• understanding assertiveness
• strategies to manage confrontation
• ideas on how to communicate assertively

Pam Paquet is a workforce productivity specialist. Her expertise is getting workplaces and employees to “stop doing what does not work”. She has been referred to as the “Dr. Phil of the Workplace” who changes performance through modifying behaviours. She has an aptitude to align people, teams and organizational change.

Pam’s credentials include a MEd and BA in Psychology with a specialization in mediation. She is a master level facilitator registered as a Canadian Speaking Professional and has spoken internationally. Pam is certified with the Canadian Counselling Association and maintains a successful private practice where she provides psychological services.

Where

Hyatt Regency 
655 Burrard Street
Vancouver, BC V6C 2R7  

Contact

James Laitinen, CSCP 
APICS - Vancouver Chapter 
604-638-0979 
[email protected]